One of the biggest advantages of using Text is its built-in helpdesk. This allows you to handle customer concerns, questions, and support tickets directly from the same dashboard where your chats take place. You don’t have to switch between tools or deal with disconnected systems. Everything stays organized and accessible.
The AI bots on Text are also fully self-acting. That means they can respond to customers automatically, handle common questions, and guide visitors through your website without you having to step in. These bots also perform live research in real time, giving customers the most up-to-date information available. If a situation gets complicated, the AI is designed to help with de-escalation and smoothly transition the customer to a human team member when needed.
Whether you’re a small business owner or running a large online business, Text.com helps streamline communication, reduce workload, improve customer satisfaction, and keep your website running smoothly. Instead of juggling multiple tools or worrying about missed messages, you can let Text.com handle the heavy lifting while you focus on growing your business.
